Process Design Matrix
Complete the process design matrix. Select one service with which you are familiar and one product with which you are familiar. Select the best process approach for each (e.g. service – production line, self-service, or
personal attention approach; product – job shop, batch, assemply line, or continuous flow) and include 3-5 line items about each aspect.
Process Design Aspect - Service (UPS-shipping) - Product (U.S. Box)
Corp.-boxes and bags)
Design focal point - Fast and quality service, - Quality, various boxes
- large global network to and bags to satisfy
- satisfy consumers any taste and need of
- end users
Strategy Fast delivery, Hight quality and best
- technology-enabled possible prices
- operations, expansion of online, free samples
- global network, unique of items.
- and specific solutions.
Process design approach - Design approach offers - The best process
- easy understandable approach is assembly
- process of online - line, due to
- ordering and easy access - specificity of
- to customer - products (sets of)
- support.
Self-service |boxes or bags) and
- approach is used, or then, sent to the
- personal attention customer.
- approach for delivery of
- unique, expensive and
- rare things for
- governments and museums.
|Process map |Flow Chart with different|Flow chart |
| |options and detail | |
| |explanation on them | |
|Process Performance |The number of consumers |Quality of produced |
|Measurement |served. Results are taken|goods, their defects, |
| |from company branches |number of purchases |
| |worldwide and their …
