Hotel Research
Goal setting, coaching, and conflict management skills How do you set goals with employees?
Paloma admitted that setting goals with employees she tries to encourage and support everyone to do his best. It is also important to talk with the employees so that to understand his situation and motives. However, it is definitely not enough to simply encourage everyone to do his best as it is generally proved that specific, challenging and achievable goals lead to a better level of performance (Sturman and Ford 3).
How does the goal setting work?
The goal setting process appears to be rather effective as employees generally realize the importance of their personal input in the accomplishment of the goals. Talking and discussing the goals, equality among employees is achieved that, to my mind, positively contributes to working atmosphere and, as a result, employee’s performance. How do you manage conflict among employees?Conflict among employees cannot be managed through direct involvement of the hotel manager, however, that does not mean it should be ignored. It is important always to support and talk to the employees, maintain equality, and to create friendly atmosphere. Thus, Pamela believes that in tough situation communication in person is important.
High-performance teams
How do employees embrace the team concept?
The way employees embrace the team concept is vital for the quality of their performance. The hospitality industry is greatly dependent on effective and cooperative teamwork. Paloma admits that the employees, being encouraged to speak up, talk and discuss their problems, have managed to embrace the team concept that bases on equality and cooperation.
Do you reward recognition system for hotel teams?
Pamela admitted to use financial reward as an incentive to encourage better performance of the team members, which is basically an effective way to motivate employees as, according to Sturman and Ford, financial reward can satisfy both financial needs and recognition needs. Financial rewards would be even more effective if the non-financial ways of recognition were also applied (Sturman and Ford 8), which is practiced at Anaheim Camelot as Pamela admits that she always uses the opportunity to point out the positive points.
Do you have a mission statement?
A mission statement is a powerful source of motivation for hotel team directing them towards the changes and goals the hotel expects to accomplish, strengthening the corporate culture and the values of the organization. However, even though the benefits of creating the mission statement are clear and recognized by the interviewees, Anaheim Camelot does not have the mission statement. Mission statement is substituted with the plan of future actions.
Do you have meetings?
Although team meetings are not the regular practice at the interviewee’s hotel, Pamela recognizes the importance of communication between staff that is maintained mainly through emails. If there is an opportunity to organize a meeting, the meeting is devoted to the discussion of problems and possible changes so that every employee …
