Mayo Cinic Shortage Problem - Capstone Project Chapter 4: Results and Analysis
Chapter 4: Results and Analysis
Introduction
In order to find solutions to staff shortages problem at Mayo Clinic, information has been collected both from primary and secondary sources. Primary research conducted involved interviewing Mayo Clinic employees working in different departments to discover what perceptions, thoughts and beliefs do employees have on the scope and reasons of the issue, as well as what possible solutions they see to mitigate understaffing. Interview records have been analyzed according to Gale and colleagues (2013) methodology that implies seven stages: transcription, familiarization, coding, developing a working analytical framework, applying the framework, charting data into the framework matrix, and interpreting it. Secondary sources analyzed include literature on topic and interviews with leaders and executives in healthcare industry. Literature review and interview analysis has been conducted to provide insights into situation in staffing overall in the industry and discover industry experience of staff shortages mitigation. In this chapter, findings obtained from primary and secondary sources are presented and then compared and contrasted to reveal similarities and differences between the approaches to workforce shortages.
Primary Research Findings
Inclusion Criteria. Interview participants are current Mayo Clinic employees with not less than 1 year of work experience in the organization. As Englander (2012) stated, participants for an interview in a qualitative research are selected according to one major criteria: whether an individual has a specific experience of the phenomenon studied. Thus employees with certain experience in Mayo Clinic were chosen, since they became familiar with the organization and formed their opinion on the employee shortages problem. In accordance with data saturation principle outlined by Fusch & Ness (2015), employees of different age and working in different departments were interviewed to cover the problem in as many aspects as possible.
Exclusion Criteria. Employees with less than 1 year of experience within the organization and temporary personnel were excluded, since they might not have enough information about the clinic and might not have a completely formed opinion on the topic studied.
Research Findings. When approaching Mayo Clinic’s staff shortages problem, it was discovered that prior to developing possible solutions to understaffing it is required to research how acute the problem is, what are its reasons, effects and future perspectives. Twelve open-ended questions developed for the interview were organized in accordance with five major topics the interviews covered and the results received are presented in five themes as well.
Scope and Significance of Staff Shortage Problem in the Clinic. Determining scope and significance of staff shortage problem in Mayo Clinic was the first task when conducting interviews while gathering primary information. The question was aimed at discovering overall perceptions the organization’s staff had about the problem and, at the same time, determining validity of the research problem. Validity of the problem is crucial to assess, since it determines role and significance of the research.
For this purpose, interviewees have been asked how they assessed the scope of the problem of staff shortage in Mayo Clinic. Majority of the interview …
